If you need assistance from our Support Team, the best way to get in touch is by creating a support ticket through your HostMidas account. Follow the steps below to submit a new support request.
1. Log into your HostMidas Account
To create a support ticket, start by logging into your HostMidas account using your email and password. Once logged in, head over to the Support section in the navigation menu.
2. Navigate to the Support Section
Once logged in, click on the Support tab located in the main menu. From here, you’ll see the option to view your My Tickets section or open a new ticket.
3. Create a New Ticket
To create a new support ticket, click on the Open New Ticket button.
1. Select the Department (e.g., Support for technical issues).
2. Add a Subject summarising the issue.
3. (Optional) If your inquiry is related to a specific product, you can choose the product from the Related Product dropdown.
4. Provide a detailed Message describing the issue, and attach any relevant files if needed by clicking the Attach file(s) button.
4. Submit Your Ticket
Once you’ve filled out all the required fields, click Create Ticket to submit your support request.
5. Managing Your Tickets
Once you’ve created your support ticket, you can view its status and any updates by navigating to the My Tickets section. From here, you can manage your active tickets, add new messages, or attach additional files.
Need Help?
If you encounter any issues creating a ticket or need further assistance, feel free to email [email protected]. We’re here to help!
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